Terms of Service

Article 1 (Application)

1. These Terms apply to all relationships between Users and the Company regarding the use of the Service.
2. The Company may establish individual rules in addition to these Terms. Regardless of their titles, such individual rules shall form part of these Terms.
3. If provisions of these Terms conflict with individual rules, the individual rules shall take precedence unless otherwise specified.

Article 2 (Definitions)

The following terms used in these Terms are defined as follows.

1. "The Service" means the AI-assisted consumer research service and all related services provided by the Company.
2. "Credits" means points required to use the Service, which can be purchased for a fee.
3. "Content" means data, text, URLs, images, and other information uploaded, transmitted, or processed by Users through the Service.

Article 3 (Registration)

1. Registration for the Service is completed when applicants agree to these Terms, sign in through the method prescribed by the Company, and the Company approves the application.
2. The Company may reject registration applications in the following cases, without obligation to disclose reasons:
   • False information was submitted in the application
   • The applicant has previously violated these Terms
   • The Company otherwise deems the registration inappropriate

Article 4 (Account Management)

1. Users shall properly manage their account information under their own responsibility.
2. Users may not transfer, lend, or share their account information with third parties under any circumstances.
3. The Company shall not be liable for damages caused by third-party use of account information, except where the Company is intentionally or grossly negligent.
4. Users shall immediately notify the Company and follow its instructions if there is a leak, unauthorized use, or risk thereof of account information.

Article 5 (Credit Purchase and Use)

1. Users may purchase credits through the method prescribed by the Company.
2. Purchased credits can only be used for the Service and cannot be converted to cash or other monetary value, refunded, or transferred to other users.
3. Purchased credits have no expiration date. However, all unused credits shall expire upon account withdrawal or deletion.
4. The number of credits consumed for each function is determined by the Company and may be changed without prior notice.
5. If a User attempts to use a function with insufficient credits, the function cannot be used.

Article 6 (Prohibited Actions)

Users shall not engage in the following actions when using the Service.

1. Actions violating laws or public order and morals
2. Actions related to criminal activity
3. Actions infringing on intellectual property rights contained in the Service
4. Actions that disrupt or interfere with server or network functions
5. Commercial use of information obtained through the Service (unless permitted by the Company)
6. Actions that may interfere with the operation of the Service
7. Unauthorized access or attempts thereof
8. Collecting or accumulating personal information of other users
9. Using the Service for fraudulent purposes
10. Impersonating other users
11. Using automated access or excessive requests in a way that places significant load on the Service
12. Processing illegal, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable content
13. Attempting to circumvent, disable, or interfere with security features of the Service
14. Other actions deemed inappropriate by the Company

Article 7 (Service Suspension)

1. The Company may suspend or interrupt all or part of the Service without prior notice in the following cases:
   • When performing maintenance or updates on the systems used to provide the Service
   • When the Service becomes difficult to provide due to force majeure such as earthquakes, lightning, fire, power outages, or natural disasters
   • When computers or communication lines are stopped due to accidents
   • When third-party services used by the Company are stopped or experience failures
   • When the Company otherwise determines that providing the Service is difficult
2. The Company shall not be liable for any disadvantage or damage suffered by Users or third parties due to suspension or interruption of the Service.

Article 8 (Usage Restrictions and Account Deletion)

1. The Company may restrict use of all or part of the Service or delete registration without prior notice if a User falls under any of the following:
   • Violation of any provision of these Terms
   • Discovery of false information in registration details
   • Non-payment of fees
   • No response to contact from the Company for a certain period
   • No use of the Service for a certain period since last use
   • The Company otherwise deems use of the Service inappropriate
2. The Company shall not be liable for damages caused to Users by actions taken under this article.
3. Upon account deletion, all unused credits held by the User shall expire, and the Company shall have no obligation to refund such credits.

Article 9 (Withdrawal)

1. Users may withdraw from the Service through the withdrawal procedure prescribed by the Company.
2. Upon withdrawal, all unused credits shall expire, and the Company shall have no obligation to refund such credits.

Article 10 (Disclaimer and Limitation of Liability)

1. The Company does not warrant, expressly or impliedly, that the Service is free from defects (including defects related to safety, reliability, accuracy, completeness, effectiveness, fitness for a particular purpose, security, errors, bugs, or rights infringement).
2. This Service uses AI technology, and by its nature, does not guarantee 100% accuracy of processing results. InsightForge results are reference information and do not replace actual consumer research. Users shall verify the accuracy of results under their own responsibility before use.
3. The Company shall not be liable for any damages arising from the Service, except where the Company is intentionally or grossly negligent.
4. Even where the Company is liable for damages, such liability shall be limited to the total fees received from the User during the most recent 12-month period.
5. The Company shall not be liable for any transactions, communications, or disputes between Users and other users or third parties regarding the Service.

Article 11 (Changes to Service)

1. The Company may change, add to, or discontinue the Service without prior notice, and Users agree to this.
2. For significant changes or discontinuation, the Company will endeavor to provide reasonable advance notice to Users.

Article 12 (Changes to Terms)

1. The Company may change these Terms at any time without notice when deemed necessary.
2. If Users begin using the Service after changes to these Terms, they shall be deemed to have agreed to the revised Terms.

Article 13 (Handling of Personal Information)

The Company shall handle personal information acquired through the Service in accordance with our Privacy Policy.

Article 14 (Notices and Communications)

Notices and communications between Users and the Company shall be made through methods prescribed by the Company. Unless the User files a change notification in the manner separately prescribed by the Company, the Company shall deem the currently registered contact information valid and send notices or communications to that contact, which shall be deemed to have reached the User at the time of sending.

Article 15 (Prohibition of Transfer of Rights)

Users may not assign their contractual position or rights and obligations under these Terms to third parties, or provide them as collateral, without prior written consent of the Company.

Article 16 (Severability)

If any provision or part thereof of these Terms is determined to be invalid or unenforceable under the Consumer Contract Act or other laws, the remaining provisions and the remaining part of the partially invalid or unenforceable provision shall continue in full force and effect.

Article 17 (Intellectual Property Rights of Research Results)

1. Research results (including reports, evaluations, and insights) generated by Users through the Service shall belong to the User who created them. Users may freely use, reproduce, and distribute their research results.
2. All intellectual property rights related to the Service itself, including but not limited to the research method, service design, software, user interface, and related materials, are exclusively owned by the Company.
3. Users grant the Company a non-exclusive, royalty-free license to use anonymized and aggregated statistical data derived from Service usage for the purpose of improving the Service. The Company shall not disclose individual research data to third parties.
4. Users are solely responsible for ensuring that their use of research results complies with applicable laws, regulations, and third-party rights.

Article 18 (Governing Law and Jurisdiction)

1. These Terms shall be governed by and construed in accordance with the laws of Japan.
2. In the event of a dispute regarding the Service, the Tokyo District Court shall have exclusive jurisdiction as the court of first instance.